Shipping policy

Everything on this page is in business days - Monday to Friday, not counting weekends or US public holidays.

Where your order ships from

Orders are shipped from our supplier's warehouse overseas, in China. We do not hold stock in the United States. This is the reason delivery takes longer than it would from a domestic retailer, and we would rather say so up front than surprise you after you have paid.

How long it takes

Stage	Time
Processing (pick, pack, hand to carrier)	3-5 business days
Transit to your address	8-12 business days
Total estimated delivery	11-17 business days

Orders placed after 6:00 PM MT Monday to Friday, or at any time on a weekend or US public holiday, start processing on the next business day.

Shipping cost

Flat rate: $7.95 per order.
Free on orders of $60 or more. The $60 is measured on the order total after any discount code is applied, and before sales tax and shipping.

Where we ship

We ship to the 48 contiguous United States only.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands, American Samoa, the Northern Mariana Islands or any other US territory, and we do not ship to military addresses (APO, FPO or DPO). Checkout will not accept an address in those places.

Carriers and P.O. Boxes

Orders travel with USPS or FedEx. We do accept P.O. Box addresses; those orders are sent with USPS, because FedEx does not deliver to a P.O. Box.

Tracking

You will get a confirmation email when you order and a second email with a tracking number once the parcel leaves the warehouse. Tracking can take a few days to start showing scans after it is issued - that is normal on an international route and does not mean the parcel is lost.

Duties and sales tax

Import duties into the United States are included in the price you paid. You will not be billed anything by the carrier on delivery.

US sales tax is not included in the listed price. Where it applies, it is calculated and shown at checkout before you pay.

Changing or cancelling an order

You can cancel an order within 24 hours of placing it successfully. Email support@merryemporium.com with your order number. After 24 hours the order may already be with the warehouse, and it then has to be handled as a return.

Wrong address, or a parcel that comes back

Check the address before you pay. If a parcel is returned to us because the address was incomplete or wrong, we will contact you to arrange re-delivery; the reshipping cost is yours to cover.